Packers and Movers
Move with AaroMove.

Your Belongings, Our Responsibility.

At AaroMove, customer satisfaction, transparency and the safe handling of your belongings are our priorities. We aim to provide a smooth, reliable and stress-free relocation experience.

1. Transparent Quotation: The quotation is based on the inventory, quantity, pickup and delivery locations and services selected by the customer. Any change in inventory or service requirements may affect the final quotation.
2. No Hidden Charges: No additional charges will be added without informing the customer and obtaining their approval in advance.
3. Booking Confirmation: A booking will be confirmed after the customer provides the required details and completes the applicable advance payment, if any. Booking confirmation will be shared with the customer.
4. Pickup and Delivery Schedule: AaroMove will coordinate pickup and delivery schedules with the customer. In case of delays due to traffic, weather, road conditions or unforeseen circumstances, the customer will be informed.
5. Packing and Safe Handling: AaroMove will take reasonable care while packing, loading, transporting and unloading customer belongings. Special packing requirements should be communicated and agreed upon before pickup.
6. Inventory Verification: Customers are advised to verify the inventory list and item quantities at pickup and delivery. Any additional or missing item should be brought to the attention of the AaroMove representative.
7. Customer Inspection at Delivery: Customers are strongly advised to inspect all delivered items at the time of delivery, including checking item count and visible physical condition, before acknowledging receipt.
8. Electronic Items Inspection: At the time of delivery, AaroMove's delivery representative will advise the customer to switch on and check electronic items such as TVs, refrigerators, washing machines, microwaves and computers, wherever a safe power connection is available. If the customer refuses or chooses not to inspect the electronic items despite being advised, the delivery representative will record the refusal and seek the customer's acknowledgment. Such refusal does not automatically exclude AaroMove's responsibility for damage caused by its own negligence or handling, or any rights available to the customer under applicable law.
9. Missing Items Complaint: If any item is found missing after delivery, the customer is requested to report the complaint to AaroMove within 24 hours of delivery through WhatsApp or Email, along with booking details and supporting information. This request does not limit any rights available under applicable law.
10. Damage Complaint and Repair Policy: Any visible damage noticed at delivery should be reported immediately to the AaroMove delivery representative. If damage is discovered after delivery, the customer is requested to submit a complaint within 3 days of delivery through WhatsApp or Email, along with photographs and booking details. After verification, if the damage is confirmed to have occurred due to AaroMove's handling or transportation, AaroMove will arrange and complete the repair of the damaged item at its own cost. Our team will coordinate with the customer throughout the repair process.
11. Payment Policy: Applicable advance and balance payments will be communicated to the customer before booking confirmation. Customers should collect payment acknowledgment or receipt for payments made.
12. Cancellation and Refund Policy: Applicable cancellation charges and refund conditions will be communicated to the customer before booking confirmation. Approved refunds will be processed through the agreed payment method.
13. Customer Responsibilities: Customers are requested to provide correct pickup and delivery addresses, share accurate inventory and quantity details, inform AaroMove about fragile, valuable or special-care items, ensure reasonable access for pickup and delivery, and keep prohibited and hazardous goods out of the shipment.
14. Restricted Items: AaroMove does not accept illegal, explosive, inflammable, hazardous or otherwise prohibited goods for transportation.
15. Customer Privacy: Customer contact details, addresses and booking information will be used for booking coordination, transportation and customer support, and handled with appropriate care.
16. Customer Support and Complaints: For booking assistance, complaints, missing items or damage-related support, please contact AaroMove using the details below.

WhatsApp: +91 8655480663
Email: aaromovesupport@gmail.com

Our Promise
At AaroMove, your trust matters. We don't just move your belongings — we care about what matters to you.

Thank you for choosing AaroMove – Aarohi Relocation & Logistics.